Returns – Wolf and Zephyr

Returns

We hope you love your Wolf and Zephyr pieces but if for any reason you are not completely satisfied we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@wolfandzephyr.com. If your return is accepted please follow the instructions on how and where to send your package received in your delivery. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@wolfandzephyr.com

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like earrings due to hygiene reasons, custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping costs are not refunded unless items are faulty. 

Overseas Returns

Please note that international customs duties and sales taxes are not refunded for shipments returned from outside the UK. If you are returning an order that was purchased using a gift voucher, this part of the order will be refunded on to a gift voucher for you to use again.

Returns Address

Wolf and Zephyr Returns
192 Rochdale Road
Manchester
M40 7RA

    Pre-loader
    Item is added to cart
    x